Shipping & Returns

UK SHIPPING

DUONG offers complimentary standard shipping on orders over £200 to addresses within the United Kingdom. Orders for expedited (2-3 day) or next-day shipping, which are available for an additional charge, must be placed by must be placed by 12 p.m. Orders placed after 12 p.m will be ship on the next business day.

 

INTERNATIONAL SHIPPING

DUONG offers complimentary International Express shipping on orders over £350. Please note that the recipient is responsible for any associated duties and taxes, and given the option to pay up front or upon delivery at checkout.

 

RETURNS

DUONG accepts returns of unused, unworn, unwashed, unaltered, and undamaged items within 14 days of the item’s ship date, provided that all original tags are attached. Items marked “sale” on the product page and pre-order item(s) are not eligible for return. Pre-order items with personalised service are not eligible for return. The return cost is at your expense.

 

PRICE ADJUSTMENTS

We offer a one-time price adjustment on items purchased at full price that have been marked down within 14 days of purchase. Items not purchased at full price are ineligible for price adjustments.

 

PRE-ORDERS

Items available for pre-order appear with the option to “Pre-order” rather than “Add to Cart”; the estimated delivery is 2-3 weeks. When purchasing an item available for pre-order, you will be charged immediately. Once your pre-ordered item(s) ship, you will receive a shipping confirmation with tracking information.

Pre-order item(s) with standard sizes is the same price as price marked on product page.

Pre-order item(s) with personalised service (with customer own measurements) will be added 15% on top of the price marked on the product page

 

QUESTIONS

Please contact us at info@duongdesignstudio.co.uk (include your order number)